FAQ
TRADE ACCOUNTS
We offer a trade discount of 15% to interior designers, architects, developers, and those in the hospitality industry. Please send us your Business Certificate and/or your Resale Certificate at inquiry@fernnyc.com to set up a trade account.
PLACING AN ORDER
Please contact us directly for inquiries and to place an order at inquiry@fernnyc.com or at 518.697.4330.
PAYMENT
We accept payment via credit card, bank transfer and check.
DEPOSIT REQUIREMENTS
We require a non-refundable deposit of 50% on all orders. Production does not commence until receipt of deposit. Pieces ship upon receipt of final payment. Prices and quotes are subject to change without given notice.
CUSTOM FURNITURE
All of our pieces are generally custom in nature by dimensions and chosen materials. We also work with designers and private clients to make one-off, heirloom pieces. Please contact us at inquiry@fernnyc.com for information on custom pieces. While our work is limited to furniture pieces, we can recommend capable cabinet makers for general millwork and cabinetry.
LEAD TIMES
Our lead times vary by product and range from 16-20 weeks for furniture, and 8-12 weeks for leather objects. Lead times begin with receipt of the initial deposit and finalization of the order and materials.
Rush orders are available for a 25-50% up-charge on all orders.
MATERIALS
Wood - We celebrate the natural beauty of the American Hardwoods that we source. This often means inclusion of some natural characteristics of the wood unless specifically requested otherwise. UV and air exposure changes the color of wood over time. We cannot guarantee that any finish is color-fast.
Leather - We source whole American bull hides of the highest quality from the country's most respected tannery. As with all animals, the cattle are unique and the hides may exhibit minimal natural characteristics including scarring, stretchmarks, bug bites, etc.
Brass - We use natural and blackened brash without a lacquer. This allows the material to develop an natural patina with use.
Bronze - Our bronze is sand casted by hand, and features a darkened or white bronze colored patina.
Aluminum - Our aluminum is either brushed with a black wax finish, or can be finished with a urethane coating in any color.
Steel - Out steel components are finished with a blackened patina, and sealed with a waterborne finish. Powder-coating is also available.
SAMPLES
Samples are available for all of our wood finishes. Samples reflect an applied finish to the requested species of wood. Samples are not necessarily indicative of the wood chosen for the furniture piece. We ask that the samples be returned to us if not placed in the client’s sample library.
RETURNS & EXCHANGES
Because of the custom nature of our work, we do not accept returns or exchanges.
FINISHES & FURNITURE CARE
Please see Terms & Conditions sheet for furniture care instructions - Terms & Conditions
SHIPPING
We ship nationally and internationally via reputable, insured shipping companies. Quotes may be provided at the time of the order is placed; however, quotes may change at the time of shipment. We are able to store pieces for 10 business days. After this time storage fees will incur in the amount stated on the invoice.
We cannot guarantee shipping times nor provide the shipper’s delivery estimates due to the fluidity of the service. This is due to a number of circumstances, including but not limited to weather, truck capacity, and shipper's schedule changes.
We provide the service of arranging pick-up from our work ship and paying the shipper. We provide the shipper with the recipient’s information, and the schedule is worked out between those parties. Due to the high volume of furniture that we ship, we cannot manage the shipping process once furniture leaves our shop. Any cost overruns or shipping expenses due to unforeseen circumstances (stairways, limited elevator space, etc.) are the responsibility of the client.
For international shipments, please email us directly at shipping@fernnyc.com.
For Bulk Shipping on contract furniture, we can provide crating & pallet service when applicable.